Livewell Alert provides in-home medical alert systems that use the Mytrex MXD system, a common device in the industry that comes in both landline and cellular versions. The company also offers two mobile options: the Belle Mobile Alert and the Numera Libris, which features fall detection.
For the purposes of our review, we purchased and reviewed the Libris, which is the company’s premium package. As a mobile alert system, the Libris is an excellent device, despite the awkward belt clip and device size.
Cost Comparison: C-
Livewell Alert’s pricing structure is simple — at the time of our review, the base package was $29.99 per month; the midrange package was $39.99 per month; and the premium package was $49.99 per month. While the base package is just a few nickels cheaper than the market average, the midrange and premium packages are notably more expensive than average. For example, the average market cost for a midrange package is $36 per month, and it's $43 per month for a premium package. For these reasons, it earned a C- grade in our cost comparison.
With annual or quarterly payments, you can lower the monthly cost by an average of $6 per month, which makes the packages more competitive. But still, other services offer similar savings on bulk payments.
We should note that prices change all the time, so you should confirm and compare prices before you buy.
The Results of Our Hands-On Testing
As a mobile alert device, the Numera Libris is a popular choice among the premium packages offered by a majority of services. The speaker is great for a mobile device and the fall detection is effective, receiving an A- grade in our tests. We liked that it wasn’t too sensitive. Unlike many of the pendants, it doesn’t call for help when dropped from six inches, though it did call for help on a few drops at 12 inches.
The biggest downside to the Libris is the size and the belt clip. It's the biggest mobile device that we reviewed. For a device that you're supposed to wear at all times, the unit's size can be discouraging. In addition, we found the belt clip to be difficult to attach to the device, and it didn't provide a consistent connection. It was easy for the device to fall off the belt clip, which means you have to rely on the necklace lanyard.
Livewell Alert’s call center response time wasn’t terrible, but it wasn’t great, either. On average, the calls were answered in 55.95 seconds — good for the ninth-fastest service out of 20. The good news is that it was over 14 seconds faster than the overall average for all the services. The bad news is that it was still more than twice as slow as the fastest response time: 20.67 seconds (GreatCall).
The monitoring center’s call quality received a B+ grade in our evaluation. Every operator spoke clearly and at a good pace. We didn’t run into any operators who seemed bored or eager to end the call. The only issue was the security risk of assuming we were the person whose name was on the account, rather than asking us to identify ourselves. While a minor issue, medical alert systems can be used to call for help when a home burglary is in progress. If the burglar is the one responding to the operator, instead of the person who is named on the account, it's far too easy for the burglar to dismiss the operator who is responding to a customer's call for help.
Nothing about Livewell Alert stands out, for better or for worse. We like the decision to use the Numera Libris mobile medical alert system, but then, many other services use the same device. If you’re not impressed by the GreatCall Lively Mobile system — our choice for best mobile alert device — a Numera Libris unit is a good option.