Senior Safety Medical Alert Review

Senior Safety has seven package options, and at first glance, this seemed to deviate from the standard three-option recipe that most medical alert services are built on. However, upon closer inspection, the service really offers only three systems – the Mytrex MXD system, the Caretaker Sentry system and a mobile alert system. The packages simply mix and match landline, cellular and fall-detection options rather than treating these as add-ons.

For our review, we purchased the in-home cellular system with fall detection. This package features the Mytrex MXD3G – a popular system used by six services in our review. However, the fall-detection pendant failed to work.

Cost Comparison: B-

In our cost comparison, Senior Safety received a B- grade, which means that most of the prices are slightly more affordably than the market average. For example, at the time of our review, the basic in-home landline system was $28 per month, which is $2 less than most medical alert systems. The in-home cellular system was $35 per month, which is $1 cheaper than the average comparable package. The mobile system was $37 per month, which is $6 less than the average mobile system, giving this package excellent value.

The reason Senior Safety didn't receive a higher grade is because the service provides no advantage with bigger upfront payments. You can make annual, semiannual and quarterly payments, but these payments don't lower the monthly cost of the package like with other services. On average, similar bulk payments with most medical alert services provide a savings of $3.90 per month. When you consider these savings, most medical alert companies can beat Senior Safety's prices even though the month-to-month prices are cheaper than most.

Of course, prices fluctuate all the time. You should always confirm and compare prices before you purchase a system.

The Results of Our Hands-On Testing

Senior Safety uses the reliable Mytrex MXD3G, which is a popular system – six of the 16 in-home systems we tested were this same system. The Mytrex unit has an excellent speakerphone, which received an A- grade in our evaluation. We still preferred the MobileHelp CBS2-01's speakerphone, but the Mytrex speaker is a close second. It's certainly louder, but that volume doesn't come without its problems, as it tends to distort when at full volume.

The pendant range of Mytrex MXD3G isn't great. The reliability of the wireless signal between the pendant and base unit is unquestionable, so long as you are within range. Unfortunately, the system reached an average of only 70 feet. For comparison, the average range in our tests (performed in an apartment building) was 89 feet, with the longest being 149 feet (Philips Lifeline).

The fall-detection pendant failed, completely. However, this is not an issue unique to Senior Safety. Five services in our review used this same fall-detection pendant and none worked. We had five services in our tests that used the same fall-detection pendant, and none worked. So, it's not an issue unique to Senior Safety. We simulated falls while wearing the pendants. When that didn't work, we dropped them from various heights, even over our head. This type of fall-detection pendant was the only one in our tests that didn't work.  

The worse aspect of Senior Safety was the call-response time, which averaged 178.87 seconds —almost 3 minutes! For comparison, the fastest average call-response time in our tests was 20.67 seconds (GreatCall) and the overall average of all the combined services was 69.58 seconds. Out of 20 services, 10 were under a minute. Every second counts in an emergency, and a 3-minute response time is simply unacceptable.

The call quality wasn't great, either, receiving a C- in our evaluation. This was the lowest grade we gave a monitoring center. We had quite a few calls where the operators spoke too fast and were difficult to understand. In addition, the calls were often filled with strange beeps and static noise that confused us and made us repeatedly ask the operators to repeat what they said. Finally, far too many operators sounded uninterested and eager to end the call. Although the operators were certainly capable of handling an emergency, we definitely had better calls with other monitoring centers.

Final Verdict

Senior Safety offers competitive prices, and we like that the company uses the Mytrex system, which has a good speakerphone but a poor range. However, the fall-detection pendant failed to work and the call-response time was the slowest we encountered in our review of 21 different products. As a medical alert system, there are better options available.